Frequently Asked Questions
General
Do I need to create an account?
No! But creating an account does give you some extra features, including the ability to add listings (Buy & Sell), reply to listings, report listings and add your social links to your reviews.
Can I advertise on this website?
Of course! Reach out to me via the contact page to discuss what that might look like.
I have another question not listed here
No problem. I love a chat, just shoot me a message on the contact page and I will do my best to answer it.
Reviews
How do I leave a review?
Reviews are grouped by the gear that is being reviewed. Simple visit the review page for the item and you can add a review including words, pictures, video and ratings.
Can I subscribe to notifications?
Yes! On each review page you can choose to subscribe to any new reviews for that item. The subscription bar appears at the top of the review section. You can unsubscribe at any time.
How can I manage my data – reviews, subscriptions etc?
When you are logged in to the website and on a review page, you can click on the ‘My content and settings’ button under the review comment form. This will allow you to see and edit all your reviews, subscriptions and any photos or videos you have shared.
How can I add new gear to review?
Head on over to the Add Review Item page and let us know the details. Make sure to include your email address so we can say thanks and let you know when its ready!
Can I leave bad reviews?
Of course! The whole point of Foil Exchange is to get honest reviews, warts and all.
What makes a good review?
To leave a good review that will have the most benefit to others remember to:
– Be honest, tell us what you liked and what you didn’t like
– Provide context, what level of rider you are and what conditions you used the gear in
– Throw in some comparisons to how it performed relative to other gear
What should I do if I think a review is inappropriate?
Click the flag icon at the top right of any review comment you want to flag for moderation. On desktop, you need to hover your mouse over the review to see the flag.
Can I quote or copy a review to use outside of Foil Exchange?
Short answer is yes, review content can be used as long as you use appropriate attribution. For further details please refer to our Terms & Conditions.
Buy & Sell
Is it Free?
Yep! Foil Exchange is free to add and respond to Buy and Sell listings
What should I do if I think a listing is suspicious?
If you have an account on the site, then please click the ‘Report Listing’ button on the suspicious listing. Dont have an account? Send us a message on the contact page, and don’t forget to include a link to the listing.
How can I list a package of multiple items?
Currently listing types only allow a single gear type. If for example, you wanted to sell a complete package (Front Wing+Fuse+Stab+Mast etc) you can either list this under ‘other’ or pick the primary category (e.g. Front Wing) and make it clear in the listing description.
What size images can I upload?
You can add up to 5 images per listing with a maximum of 1MB file size per image. Larger images will automatically be compressed. Images are cropped to a 4:3 landscape ratio so any photos taken in landscape orientation will present better on your listings.
How long will my listing last for?
Listings will expire after 180 days, however, you can remove your own listings at any time or mark as an item as no longer available once it has been sold.
How do I edit my listings?
When you are logged into the website you can access your listings via the user management panel in the top menu or by going to Account Listings.
How do I search for listings near me?
In the listings search form, enter your full address in the location bar (not just a city/town etc) and click search. The results will include an option to set the radius from this address.